Return and Refunds Policy

📦 Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If this is not the case, we accept returns under the following conditions:

✅ Eligibility for Return

• All return requests must be made within 60 days of receiving your order.
• Items must be unused, in their original packaging, and in perfect condition.
• Returns requested after 60 days will not be accepted.

🔁 How to Make a Return

To initiate a return, please contact us at info@ozyso.com within 60 days of delivery and include the following information:

• Your order number
• The reason for the return
• Photos of the product (if damaged or defective)

Once your request is approved, we will provide the return address and detailed instructions.

🚚 Return Fees

• Return shipping costs are the responsibility of the customer.
• We recommend using a tracked shipping service to avoid lost packages.
• We are not responsible for returns that are lost or damaged in transit.

💳 Refunds

• Once the return is received and inspected, you will be notified whether your refund is approved or declined.
• If approved, the refund will be issued within 7 business days to your original payment method.
• Initial shipping costs are non-refundable.

❗ Non-Refundable Items

The following items cannot be returned:

• Hygiene products
• Perishable goods
• Personalized or custom-made orders

This will be clearly stated on the product page where applicable.

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🏢 Company Details

Business Name: Zoradia Limited
Business Address: Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong
Email: info@ozyso.com